Responsible Gaming at
ak99 — Your Safety Comes First
At ak99, we believe gambling should always be a form of entertainment, never a source of stress or financial hardship. Our responsible gaming programme provides every player in Bangladesh with practical tools to stay in control — from deposit limits and session timers to full self-exclusion. We take our duty of care seriously, and we are here to help whenever you need it.
Six Pillars of Responsible Gaming at ak99
These principles underpin everything we do to keep gambling safe, fair, and enjoyable for every player on the ak99 platform. Each pillar translates directly into a feature or policy you can access from your account settings.
Strict Age Verification
Every ak99 account undergoes identity verification to confirm the player is 21 years of age or older. We use KYC document checks — national ID or passport — and refuse service to anyone who cannot pass this verification. Underage gambling is illegal and harmful, and ak99 has zero tolerance for it.
Deposit Limits
Players can set daily, weekly, or monthly deposit limits directly from their account settings. Once a limit is active, it cannot be increased for a minimum of 7 days — giving you time to reflect before raising your spending cap. Reducing a limit, however, takes effect immediately so you are always protected in the moment.
Session Time Limits
Losing track of time is one of the early signs of problematic gambling. ak99's session timer lets you define how long you want to spend on the platform in any single sitting. When your session limit is reached, you will receive a clear on-screen alert and the option to log out immediately.
Time-Out Feature
If you need a short break, ak99's time-out tool lets you temporarily suspend your account for a period of your choosing — from 24 hours up to 6 weeks. During a time-out your account is inaccessible for deposits and gameplay, giving you the breathing room you need without permanently closing your account.
Self-Exclusion
For players who feel they need a longer or permanent break, ak99 offers full self-exclusion for periods of 6 months, 1 year, 3 years, or permanently. Once self-exclusion is active, your account is locked, deposits are blocked, and all promotional communications are stopped. Self-exclusion cannot be reversed before the chosen period expires.
24/7 Human Support
Our dedicated responsible gaming support team is available around the clock, every day of the year, Bangladesh Standard Time (BST, UTC+6). If gambling is causing you or someone close to you distress, reach out immediately. We respond within two hours and will guide you through the options available to regain control.
How to Activate Your Safety Controls
ak99 puts control directly in your hands. Every safety tool described below is accessible from the My Account → Responsible Gaming section of the platform. You do not need to contact support to set a deposit limit or activate a time-out — these are self-service features available 24 hours a day.
If you would prefer assistance setting up any of these controls — for example, if you want support activating a self-exclusion right now — our team is standing by at [email protected]. A trained member of the responsible gaming team will handle your request as an urgent priority.
Remember: Activating a protection tool is a sign of strength, not weakness. Thousands of ak99 players use deposit limits and session timers every day as a normal part of enjoying the platform safely.
Available Limit Tiers at ak99
The table below outlines the standard deposit limit tiers available to all registered ak99 players. If none of these tiers fits your needs, you may set a custom amount within the specified ranges by contacting our support team.
Important: Deposit limits stack — if you have both a daily and a weekly limit active simultaneously, the more restrictive limit applies at any given moment. We strongly encourage all players to set at least one limit as a baseline safeguard.
Is Gambling Becoming a Problem?
Problem gambling can develop gradually and is not always easy to recognise in yourself. The signs listed here are commonly associated with gambling moving from recreational entertainment to something more harmful. If you recognise several of these patterns in your own behaviour, we encourage you to take action today — even if it is just setting a deposit limit as a first step.
You do not need to be in crisis to reach out to the ak99 responsible gaming team. Early conversations are always easier than later ones, and our team is trained to help without judgement.
Ask Yourself These Questions
Honest self-reflection is the first step toward responsible gambling. Work through the questions on the right — if you answer "yes" to three or more, we strongly recommend speaking with our support team or using one of the protective tools available in your ak99 account.
If you are in immediate distress related to gambling, please stop playing right now and contact our support team at [email protected]. We treat all such messages as urgent and will respond as quickly as possible.
You Are Not Alone — Help Is Available
If you feel that gambling is negatively affecting your life, reaching out is the right move. The ak99 responsible gaming team is available around the clock, and you can also use the account tools below to take immediate protective action without speaking to anyone.
Confidentiality guarantee: All responsible gaming conversations and self-exclusion requests are handled with complete confidentiality by a dedicated team separate from general customer support. Your request will never be shared with marketing or commercial teams, and you will not receive promotional messages once a protective measure is in place.
Play Smart, Stay in Control
Explore our FAQ for more answers, or visit the ak99 Casino and enjoy the platform responsibly. 21+ only.