ak99 Privacy Policy — How We Handle Your Data
ak99 is committed to protecting the privacy and personal data of every player on our platform. This Privacy Policy explains what information we collect when you use ak99.io, how that information is used, who it may be shared with, and what rights you hold over your own data. We encourage you to read this document carefully alongside our Terms & Conditions.
Six Privacy Principles at ak99
These cards summarise the core principles that shape how ak99 approaches data privacy. The full legal text of each principle is set out in the detailed policy sections further below.
Minimal Data Collection
ak99 collects only the personal data that is genuinely necessary for account registration, identity verification, payment processing, and regulatory compliance. We do not gather data speculatively or in excess of what is needed to operate the platform securely.
No Sale of Personal Data
ak99 does not sell, rent, or otherwise commercially transfer your personal data to third-party advertisers, data brokers, or marketing networks. Your data is used exclusively to operate, improve, and secure the ak99 platform.
SSL Encryption on All Data
Every data transmission between your device and ak99 servers is protected by SSL 256-bit encryption. Payment data is handled by PCI-DSS compliant processors. No full card numbers are stored on ak99 servers at any point.
Your Rights Are Respected
As an ak99 player, you have the right to access your personal data, request corrections, ask for deletion (subject to legal retention obligations), and object to certain processing activities. These rights can be exercised by contacting [email protected] at any time.
Defined Retention Periods
ak99 retains personal data only for as long as required to fulfil the purpose for which it was collected, or as mandated by applicable law. Account data is retained for a minimum of five years following account closure to satisfy anti-money laundering record-keeping requirements.
Opt-Out of Marketing
Promotional emails and SMS messages from ak99 are only sent to players who have opted in at registration or via account settings. You may withdraw marketing consent at any time by updating your communication preferences or contacting our support team directly.
- 1. Who We Are
- 2. Data We Collect
- 3. How We Use Your Data
- 4. Legal Basis for Processing
- 5. Cookies and Tracking
- 6. Data Sharing and Disclosure
- 7. Payment Data Security
- 8. Data Retention
- 9. Your Data Rights
- 10. Children and Minors
- 11. Third-Party Services
- 12. Changes to This Policy
- 13. Contact and Complaints
1 Who We Are
ak99 operates the online betting and casino platform accessible at ak99.io. In the context of this Privacy Policy, "ak99", "we", "us", and "our" refer to the operators of that platform. "You" and "your" refer to any individual who visits, registers on, or otherwise interacts with the ak99 platform.
ak99 acts as the data controller in respect of the personal information collected through the platform. This means we are responsible for deciding how and why your personal data is processed and for ensuring that such processing is carried out lawfully and securely.
If you have any questions about this Privacy Policy or about how your data is handled, you may contact us at any time using the details provided in Section 13 of this document.
2 Data We Collect
ak99 collects personal data through several channels: directly from you when you register or interact with the platform, automatically through your use of the website, and from third-party identity verification and payment partners. The categories of data we collect include:
| Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, government-issued ID number | Registration form, KYC verification upload |
| Contact Data | Email address, mobile number, residential address | Registration form, account settings |
| Financial Data | bKash/Nagad wallet numbers, last four digits of cards, transaction history | Deposit and withdrawal forms, payment processor feeds |
| Technical Data | IP address, browser type, device type, operating system, session timestamps | Automatic collection via server logs and cookies |
| Usage Data | Pages visited, games played, bets placed, session duration, click paths | Platform analytics systems |
| Communications Data | Support chat transcripts, emails sent to [email protected], feedback submissions | Direct contact with ak99 support team |
| Verification Documents | Copies of national ID, passport, proof of address, selfie photographs | KYC document upload portal |
Please note: ak99 does not collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, or health information unless specifically required by responsible gaming regulations (for example, recording a player-requested self-exclusion). Where such data is collected, it is used solely for the stated purpose and is subject to additional security controls.
3 How We Use Your Data
ak99 uses the personal data we collect for the following purposes:
- Account creation and management: To register your account, verify your identity, maintain your profile, and process account-related requests such as password resets and account closures.
- Transaction processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other supported payment methods, and to maintain accurate financial records.
- Platform security and fraud prevention: To detect, investigate, and prevent fraudulent activity, money laundering, underage gambling, and other prohibited conduct on the platform.
- Regulatory compliance: To fulfil our anti-money laundering (AML) and know-your-customer (KYC) obligations, including verifying the source of funds where required.
- Responsible gaming: To monitor betting patterns and intervene proactively where a player displays signs of problematic gambling behaviour, and to administer self-exclusion and deposit limit requests.
- Customer support: To respond to your enquiries, investigate complaints, and provide assistance with account issues.
- Platform improvement: To analyse aggregated usage data in order to improve the performance, design, and content of the ak99 platform.
- Marketing communications: To send promotional offers, tournament notifications, and platform updates to players who have opted in to receive such communications. You may opt out at any time.
4 Legal Basis for Processing
ak99 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
- Contractual necessity: Processing that is required to fulfil our obligations under the Terms & Conditions you agreed to when registering your account — for example, processing a withdrawal request.
- Legal obligation: Processing that is required to comply with applicable law — for example, retaining transaction records for anti-money laundering compliance purposes.
- Legitimate interests: Processing that is necessary for purposes that are in the genuine interests of ak99 or our players, provided those interests are not overridden by your privacy rights — for example, fraud detection and platform security monitoring.
- Consent: Processing that is based on your freely given, informed consent — for example, sending you marketing emails or SMS messages. You have the right to withdraw this consent at any time without affecting the lawfulness of processing carried out before withdrawal.
5 Cookies and Tracking
ak99 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device that allow us to recognise returning visitors, maintain your session, and collect anonymous usage statistics.
The categories of cookies we use are as follows:
- Strictly necessary cookies: Required for the platform to function. These include session authentication cookies and security tokens. They cannot be disabled without breaking core platform functionality.
- Performance and analytics cookies: Collect anonymous data about how players navigate the platform — which pages are visited most, where users drop off, and how long sessions last. This data is used in aggregate form to improve the platform.
- Functional cookies: Remember your preferences such as language settings, preferred payment methods, and account display options to personalise your experience.
- Marketing cookies: Used only where you have consented, to track which promotional campaigns or affiliate links directed you to ak99, enabling us to measure the effectiveness of our marketing.
You may adjust your cookie preferences through your browser settings. Note that disabling all cookies other than strictly necessary ones may affect the functionality of certain platform features.
6 Data Sharing and Disclosure
ak99 does not sell personal data to any third party. We may share your data with the following categories of recipient, strictly on a need-to-know basis and subject to appropriate data protection agreements:
- Identity verification providers: Third-party KYC services that assist with document verification and age confirmation as part of our player onboarding process.
- Payment processors: PCI-DSS compliant payment partners (including local Bangladeshi providers such as bKash and Nagad, and international card schemes) who process your financial transactions.
- Game content providers: Providers such as Pragmatic Play, Evolution Gaming, Ezugi, and Spribe receive a session token necessary to launch game software. They do not receive your full personal profile.
- Fraud and security service providers: Technology platforms that help ak99 detect and prevent fraudulent activity, bot behaviour, and account takeover attempts.
- Legal and regulatory authorities: ak99 will disclose personal data to law enforcement, financial intelligence units, or other authorities where we are legally required to do so, or where disclosure is necessary to protect the safety of players or the integrity of the platform.
- Professional advisers: Lawyers, auditors, and accountants bound by professional confidentiality obligations, where necessary for the running of the business.
All third parties with whom ak99 shares personal data are required to handle that data in accordance with applicable data protection law and are prohibited from using it for any purpose other than the one for which it was disclosed.
7 Payment Data Security
The security of your financial data is of paramount importance to ak99. We apply the following measures to protect payment information at all times:
- All payment page transmissions are secured with SSL 256-bit encryption, ensuring that your payment credentials are never transmitted in plain text.
- ak99 does not store full card numbers, CVV codes, or mobile banking PINs on its own servers. This data is handled exclusively by our PCI-DSS Level 1 certified payment processors.
- bKash and Nagad transactions are completed via secure API integrations that use time-limited, tokenised session references rather than persistent storage of account credentials.
- Withdrawal requests above ৳50,000 are subject to an additional manual review step to verify the identity of the requesting account holder before funds are released.
Security notice: ak99 will never ask you to share your bKash PIN, Nagad PIN, banking password, or full card details via email, chat, or telephone. If you receive any communication purporting to be from ak99 requesting such information, treat it as fraudulent and contact our support team immediately.
8 Data Retention
ak99 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, subject to the following minimum retention periods:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | 5 years after account closure | AML record-keeping obligation |
| Transaction records | 5 years after transaction date | Financial audit and compliance |
| KYC verification documents | 5 years after account closure | Regulatory identity verification |
| Support communications | 2 years after ticket closure | Dispute resolution reference |
| Marketing consent records | Until consent is withdrawn, then 1 year | Evidence of lawful marketing |
| Self-exclusion records | Duration of exclusion plus 7 years | Responsible gaming compliance |
| Technical and session logs | 90 days | Security incident investigation |
Once a retention period expires, personal data is securely deleted or anonymised so that it can no longer be associated with an identified individual. Anonymised or aggregated data that cannot be linked back to you may be retained indefinitely for statistical and analytical purposes.
9 Your Data Rights
As a player on the ak99 platform, you hold the following rights in relation to your personal data. You may exercise any of these rights by contacting our support team at [email protected]:
ak99 will respond to all data rights requests within 30 calendar days. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.
10 Children and Minors
The ak99 platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If ak99 becomes aware that personal data has been collected from a person under 21 — whether through registration, payment, or any other means — that data will be deleted immediately, the account will be closed, and any deposits will be returned to the payment source used.
If you are a parent or guardian and believe that a minor in your care has registered on the ak99 platform, please contact us immediately at [email protected]. We take underage gambling extremely seriously and will prioritise all such reports.
Parental controls: We recommend that parents and guardians use internet filtering software to restrict access to gambling websites on devices used by minors. ak99 supports all industry-standard age verification and parental control initiatives.
11 Third-Party Services
The ak99 platform integrates with third-party services including game content providers, payment processors, identity verification platforms, and analytics tools. Each of these third parties operates under its own privacy policy. ak99 is not responsible for the data practices of third-party providers, though we contractually require all partners to comply with applicable data protection standards.
Game providers such as Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe may receive limited technical session data necessary to deliver their game content within the ak99 platform. This data is limited to session tokens and does not include your full personal profile, financial data, or identity documents.
Payment partners including bKash, Nagad, Rocket, Upay, Visa, and Mastercard process financial transactions in accordance with their own terms and privacy policies. We encourage you to review those policies directly for information about how your payment data is handled on their respective platforms.
12 Changes to This Policy
ak99 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. Where changes are material — for example, where we introduce a new category of data collection or a new processing purpose that significantly affects your rights — we will notify registered players by email at least seven days before the changes take effect.
For minor or administrative changes — such as corrections to contact details or clarifications of existing wording — we may update the policy without prior notice. The date shown in the "Last Updated" field at the top of this document always reflects the most recent revision.
Your continued use of the ak99 platform after a policy update takes effect constitutes your acknowledgement of the revised Privacy Policy. If you do not agree with any change, you should stop using the platform and contact us to request account closure.
13 Contact and Complaints
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to raise a complaint about how ak99 has handled your personal data, you may contact our team through the following channel:
- Email: [email protected] (plain text — not a clickable link)
- Subject line for data requests: "DATA REQUEST — [Your Registered Email]"
- Support hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)
- Response time: We aim to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive response within 30 calendar days.
ak99 takes all privacy complaints seriously. If you are not satisfied with our response to a complaint, you have the right to escalate the matter to the appropriate data protection authority in your jurisdiction.
Your Data Is Safe with ak99
Questions about your privacy? Visit our FAQ or explore the platform. 21+ only — please gamble responsibly.